Updates from the Practice Team

Primary Care Patient Experience Survey

Feb 05 2018

The Health Quality & Safety Commission and the Ministry of Health have introduced a national online primary care patient experience survey.  Our practice is participating in the survey to understand what your experience with health care is like and how your overall care is managed.

The survey is conducted every three months.  The current survey period runs from 12 - 18 February 2018.  Patients seen during this week could receive a unique survey invitation by email or text on 28 February 2018.  Participation is voluntary, and you can opt-out while you are here for your appointment if you never wish to participate in the survey.  You can also opt-out on receiving the email invitation if  you do not want to participate in this round of the survey.  However, if you are contacted and decide to take part, your responses will be anonymous and your privacy protected throughout.

By taking part in the survey, you will be helping to improve care and access to health services in local communities across New Zealand.  For more information go to http://www.hqsc.govt.nz/our-programmes/health-quality-evaluation


Repeat Prescriptions

Jan 16 2018

Please make requests for repeat prescriptions before you’re due to run out of medication.
• You may request a repeat prescription without an appointment, but your GP may determine that it's inappropriate to prescribe without seeing you.

You can request a repeat prescription by phone or in person at the front desk.  If you are registered for Manage My Health you can request a repeat prescription on-line.
- Please be ready with the name and spelling of the medication/s you're requesting, and make sure we have your correct address and contact details.
- Please tell us whether you want to pick up your prescription, or have us either post it to you, or fax it to a pharmacy.
- Charges apply for all repeat prescriptions. See the Fees section for a list of charges.
- There is an extra fee for posting and faxing.
- For urgent requests (prescriptions needed on the same or next day), there is an additional charge. Otherwise, prescriptions should be ready two days later, after 2.00 pm.
- If a doctor decides that providing a repeat prescription is not appropriate without seeing you face to face, we'll ring you and arrange a convenient appointment for you with your GP.
- We'll ring you only if there is a problem with providing a prescription.

Advance Care Planning: Considering your own Future Health Care

Sep 15 2017

Advance care planning is a way to help you think about, talk about and share your thoughts and wishes about your future health care.  It involves both you and your health care team.  It may also involve your whanau/family and/or carers if that is your wish.

Advance care planning is for people of all ages, including:

  •  those who are recently married/in a new relationship or with young children;
  •  those who have had a recent health scare or medical episode;
  •  those in middle age planning to continue doing all the things they want to do;
  •  those in older age wanting to ensure their health care professionals and whanau/families know their treatment preferences
  • those nearing the end of their life wanting to outline what's important to them, and what they do and don't want if they can't speak for themselves

You can set out what you want or hope for in an advance care plan.  You should keep your advance care plan up to date, especially if things change.  The value of advance care planning is in the conversations and shared understanding.

Please feel free to talk to your doctor or any of our nurses about advance care planning.    For further information and resources, please click this link:  http://www.advancecareplanning.org.nz 

Access to 50 The Terrace

Jun 27 2017

As part of the redevelopment of 44 The Terrace the verandah, including its stained glass mural and our sign (as pictured on our home page), has been removed.  This may make it more difficult for you to find us initially. 

There is a new sign outside 44 The Terrace directing you through the foyer into the atrium garden at the rear, then down the steps into 50 The Terrace.  Alternatively there's a lane between 44 The Terrace and Stafford House which allows access for wheelchair and disability scooter users and pushchairs.

If you're having problems with access please call us and we'll assist you to get in and out of the building.  We aim to update our website photographs soon.


Soar with SPARX

Mar 28 2017

When teens struggle with their feelings or bad moods, their academic performance, school attendance, behaviour and relationships with others can suffer.  SPARX can help.  They can go online, play the game for free and learn skills that they can use in everyday life so that they start to feel better.

SPARX is therapy in the format of a game designed to help teens with mild to moderate depression and is also  effective with anxiety and with feelings of anger.  The target age group is 12 -19 but other youth can use it too.

Play it at www.sparx.org.nz

Influenza vaccination 2017

Mar 07 2017

Key points:

  • Around one in four New Zealanders are infected with Influenza ('flu') each year.  Some have no symptoms but can pass the infection on to others.  Getting an Influenza vaccination before winter offers you and others the best protection.
  • Pregnant women and their babies can suffer serious consequences as a result of influenza.  A free influenza vaccination at any stage of the pregnancy reduces this risk.
  • Older people and people with certain medical conditions are more likely to have medical complications from Influenza.  A free Influenza vaccination reduces these risks.
  • Influenza is a serious illness that can put anyone in hospital, or even cause death, including young and healthy people.
  • Influenza vaccine is safe, effective, and cannot give you the 'flu'.

Vaccines are given to people to help protect them against disease.


  • Influenza is caused by viruses, and spreads from person to person through sneezing and coughing, and by direct or indirect contact (e.g. these viruses survive on surfaces)
  • Influenza can cause a wide range of symptoms:  fever, chills, headache, muscle aches, cough, runny nose, sore throat, conjunctivitis, vomiting, diarrhoea
  • Influenza is not the same as the common cold
  • In some people, influenza can make underlying conditions worse (e.g. those with lung disease, heart disease, or diabetes)
  • Influenza viruses change (mutate) frequently, so revaccination is needed every year, before the winter months
  • Please phone our receptionists to book a time
  • Please allow at least 30 minutes for your appointment

The influenza vaccine is FREE until the end of December for:

Influenza is a significant cause of illness and time off school and work, so it's well worth being vaccinated even if you're not in any of the funded groups mentioned above.  Ask us about the cost.  Children between 6 months and 9 years of age require two doses of the vaccine, if it's their first time.

Our GPs and nurses recommend influenza vaccination to you, and are vaccinated each year themselves.



If you're over 65 or have an on-going health condition (e.g. heart disease, problems with your lungs, or diabetes) you might want to consider having pneumococcal vaccination with your influenza vaccine.

  • Invasive Pneumococcal Disease (IPD) is caused by bacteria that live in your nose and throat
  • The bacteria are easily spread from person to person by droplets in the air
  • If pneumococcal bacteria get into your lungs, they can cause bacterial pneumonia
  • IPD can also cause other serious health problems (e.g. meningitis, septicaemia)
  • There is evidence that having the influenza and pneumococcal vaccines at the same time may be better at reducing overall disease than having either vaccine by itself
  • Although influenza vaccination is required every year, pneumococcal vaccine is needed less regularly, and only some people need revaccination, after 5 years
  • Pneumococcal vaccine is not funded for most people.  Ask us about the cost, and your GP or practice nurse can discuss whether pneumococcal vaccination is a good choice for you


If you're over 50 you might want to consider having shingles vaccination (either with your influenza vaccine or at another time).

  • Shingles is caused by the chickenpox virus
  • If you've had chickenpox, you'll be carrying the virus that causes shingles
  • The risk of developing shingles increases over the age of 50
  • Shingles can appear as a blistering, painful rash most often on the face or torso
  • Shingles can lead to severe nerve pain which may last for months or years after the rash has healed
  • Shingles vaccine is not funded.  Ask us about the cost, and your GP or practice nurse can discuss whether shingles vaccination is a good choice for you

Changes to the funded vaccine schedule

Feb 15 2017

1.  From 1 January 2017 funded access to human papillomavirus (HPV) vaccine has been widened to include both males and females aged from 9 years to under 27 years of age.

  • The HPV immunisation course is funded from 9 years of age in primary healthcare
  • NZ residents who have received at least one dose before 27 years of age can complete the course - there's no upper age limit to complete the full course.  We're working to identify, and offer the first dose to, our patients who are due to turn 27.  We welcome your enquiry if you haven't previously been vaccinated against HPV, you're nearly 27, and you wish to start a course of HPV while you're still eligible
  • A two-dose course will be funded for children aged 14 years and under
  • A three-dose schedule will be funded for people aged 15-26 years inclusive
  • The 4-strain vaccine will gradually be replaced by a 9-strain vaccine
  • The School-based Immunisation Programme delivers the vaccine to school students in year 8
  • Non-residents must be aged under 18 to start the funded vaccine course.

2.  From 1 July 2017 a single dose of chicken pox (Varicella) vaccine will be funded for children at 15 months old.

For more information you can visit the Immunisation Advisory Council website on www.immune.org.nz

National Enrolment Service (NES)

Jan 19 2017

We are now participating in the Ministry of Health National Enrolment Service (NES). 

This includes checking that we have your most recent details so we can confirm that we have your correct NHI (National Health Index) number.  The Ministry of Health requires us to verify all details and proof of identity (drivers licence, passport), and to determine each person's eligibility for funded health care. 

Please don't be offended if we ask you to confirm your details or ask for your photo ID.

All patients enrolling are asked to bring their passport and eligibility documents (resident or work visa).

Copyright : Compass Health 2018