Updates from the Practice Team

Primary Care Patient Experience Survey

Nov 19 2019

The Health Quality & Safety Commission and the Ministry of Health have introduced a national online primary care patient experience survey.  Our practice is participating in the survey to understand what your experience with health care is like and how your overall care is managed.

The survey is conducted every three months.  The current survey period runs from 18 - 22 November 2019.  Patients seen during this week could receive a unique survey invitation by email or text later in November.  Participation is voluntary, and you can opt-out while you're here for your appointment if you never wish to participate in the survey.  You can also opt-out of receiving the email invitation if  you do not want to participate in this round of the survey.  However, if you are contacted and decide to take part, your responses will be anonymous and your privacy protected throughout.

By taking part in the survey, you will be helping to improve care and access to health services in local communities across New Zealand.  For more information go to http://www.hqsc.govt.nz/our-programmes/health-quality-evaluation


Dr Martin Harris is taking extended leave

Oct 31 2019
Martin will be away now until January 2020.  We're very pleased that Dr Don Barrett will provide locum cover for him Mondays to Thursdays from 4 November and into the new year, excluding the two holiday weeks in December.  A reminder that Martin doesn't work on Fridays now, and we're fortunate to have Dr Roger Jubert working in his place on Friday mornings.

October is Breast Cancer Awareness month. Click on the heading for information about a new breast self-examination phone app.

Oct 16 2019

Pre Check is a new wellbeing tool for women in New Zealand. It's been launched by Breast Cancer Foundation NZ in time for Breast Cancer Awareness month.  It’s an innovation that empowers women by giving them confidence to take control of their own breast health. Click on the link for more information:


Here’s a short clip about it on Breakfast TV: https://www.tvnz.co.nz/one-news/new-zealand/breast-cancer-foundation-launch-app-signs-and-symptoms


Download links:

Apple: https://apps.apple.com/us/app/pre-check/id1481444475

Android: https://play.google.com/store/apps/details?id=nz.co.colensobbdo.precheckapp

PHO notification of unauthorised cyber access

Oct 05 2019

Yesterday our PHO advised us that, while investigating a breach of their website during a  global cyber incident in August,  they found evidence of criminal intrusions to their IT systems dating back to 2016.  This morning's Dominion Post has reported about this. 

Tū Ora Compass Health PHO has put support services in place for those people who are concerned or who want more information about this issue. Some key points about the situation are as follows: 

1. Our General Practice systems were not part of the Tū Ora Compass Health cyber-attack.


2. To support us to provide you with health services we send some of your personal information to Tū Ora Compass Health


3. There is no evidence that any of this personal information has been accessed, but Tū Ora Compass Health cannot know for sure.


4. Your doctor’s notes are safe. They are not affected by this cyber-attack. Nor is your patient portal.


5. Personal information on you that may have been accessed could include your name, date of birth, national health identity number and prescription information.


6. If you want more information or are concerned, please visit the cyber incident support page (see link below) or call the Ministry of Health hotline on 0800 499 500 , available from 7am on 5 October 2019




New phone system

Aug 22 2019
On 22 August 2019 we had a new phone system installed.  When you call us from now on, you’ll reach an automated attendant with three options: Press 1 for Reception, Press 2 for a Nurse or Press 3 for the Practice Manager. There will be some voice mail options if you wish to use these.  We'll appreciate your understanding during the next few weeks while we learn how to use the new phones.  Please don't leave urgent messages on voice mail.  If you can't reach us and you have an emergency, hang up, call 111 and ask for an ambulance.

Website issue

Aug 21 2019

 Our website was taken off-line for security reasons about two weeks ago.  Our provider has completed a review,  and all content and links are as expected.  We apologise for any inconvenience this may have caused.

Free Workshops "Living Well with Type 2 Diabetes"

Jul 26 2019

Living well with type 2 Diabetes

Would you like to know more about Type 2 diabetes & living well?

You are invited to 4 FREE workshops in August:

Tuesday 6th- What is diabetes and your medications

Tuesday 13th- Managing for a healthy future

Tuesday 20th- Lifestyle - food and activity

Tuesday 27th- Emotional wellness and diabetes

Time: 6 - 7pm

Where: Tū Ora, Compass Health,

3rd floor, City Fitness Bldg,1 Walton Leigh Ave,


Presented by Diabetes Specialist Nurses, Dietitians and Health Improvement Practitioners.

All welcome to any session - no need to book.

Bring your whānau/fanau along

More workshops will be in:

Porirua - October

Phone Erin 027 484 5786

Wellington– September, November

Phone Vicki 027 256 7140


Jul 20 2019

Community Services Card Holders - From 1 July 2019 our 15 minute consultation fee has increased: 18 years and older - $19.00; 14 -17 years - $13.00.  Our normal 15 minute GP consultation remains free for children under 14.  There will be a general fee increase applicable from 1 August 2019 for all other services.  Please see our chart of fees for details.

Copyright : Compass Health 2020