Updates from the Practice Team

Dr Helen Fieldes

Nov 09 2016
We're very pleased to announce that Dr Helen Fieldes is now providing two regular clinics each week.  These will usually be on Tuesday and Thursday mornings.  She'll also continue to cover when our other GPs are away on leave.

Health Care Online

Jun 04 2016

We can now register our enrolled patients for access to their health records online via ManageMyHealth

ManageMyHealth (MMH) is a secure website where you can access your health record online, make appointments, and request repeat prescriptions.  Think of it as internet banking for your health.  Click on Health Care Online at the top of the page for more information.  If you decide to register, we'll need you to bring in your photo ID and a personal email address, and complete the registration form we'll give you. Then you'll receive instructions about how to complete the process.  When you're ready to access your records, you'll find a link to the MMH website on our home page.



ACC subsidies

Mar 08 2016

We're sometimes asked about our fees for consultations claimed to the Accident Compensation Corporation (ACC).  Many of our enrolled patients expect ACC consultations to be low cost or free of charge.

In fact, our ACC charges are sometimes higher than our non-ACC charges for enrolled patients.

We receive health ministry funding for our enrolled patients and pass this on to them, which reduces our fee for a standard consultation.  This funding does not cover ACC consultations.

We receive separate funding from ACC for accidental injury consultations.  In some cases, this funding is lower than the funding for enrolled patients; therefore the fee we charge for ACC consultations can be higher than our fee for non-ACC consultations.  However, the ACC also subsidises other services such as wound dressings, home help, transport costs and earnings related compensation after some accidental injuries.  It can be worthwhile to make an ACC claim at the time of an accident in case of later complications, even if the initial fee to see your GP is slightly higher.

If you have any questions about our ACC charges, please ask your doctor or our practice manager.

Test Results Patient Information

Mar 07 2016

We usually receive test results between one and three days after they were taken.  Some results take longer, in some cases several weeks.  Your doctor will give you an indication of how long you can expect the results to take.

We will contact you by phone, SMS Text or mail if your results indicate a need for further treatment or investigation.  Sometimes your doctor will ask you to return for another appointment to discuss your results.

When results are normal or don't require follow up, we file them in your records; we will not usually notify you directly about these results. If you're interested in the detail of your results, you're welcome to register for Healthcare Online, using Manage My Health, where you can view your test results online via a secure website.  Alternatively, you're welcome to call us - please ring after 11.00 am.  We'll try to get back to you on the same day or the next day.

Transition of laboratory services to Wellington SCL

Nov 02 2015

From 1 November 2015 laboratory services will be provided by Wellington SCL*, which will  integrate community and hospital laboratory services in the Capital & Coast, Hutt Valley and Wairarapa regions. 

You may notice a logo change from the previous Aotea Pathology logo, but most other changes are happening behind the scenes to reduce disruption.  The community lab collection centres will remain in the same locations, and you can access the laboratory website at http://wellingtonscl.co.nz for more information.  If you have any questions please call the laboratory on 04 381 5900 or give us a call. 

We appreciate your understanding during this transitional period, as the laboratory staff are adapting to enormous changes, including new computer systems, and are working hard to keep things running as smoothly as possible.

* Southern Community Laboratories

Fees changes 1 July 2015

Jun 29 2015

From 1 July 2015 we will provide normal GP consultations free of charge for children aged under 13 who are enrolled with us.

Some appointments and services are not free of charge to enrolled children aged under 13 years.  These include:

  • repeat prescriptions
  • longer appointments
  • equipment charges
  • travel vaccines
  • nurse appointments (except for scheduled childhood immunisations, which remain free to all children)
  • ACC appointments.  However, due to increased funding from ACC, our ACC appointments will be charged at a lower rate from 1 July 2015 for children aged under 13

See our latest chart of fees, or call us if you have any questions.

Men's Health

Jun 28 2015

Men's Health Week (8 - 16 June 2015) is over for another year, but it's still worth thinking about your health year round.  Men's Health Week was about encouraging men to be proactive about their health.  Taking preventative action can reduce the danger of major health risks like testicular cancer, heart disease, strokes and depression.

Our doctors recommend regular Well Man checks.  These include prostate and testicular checks, a skin check and a general discussion about your health status.   We usually arrange in advance for you to have some routine laboratory tests if they're due, and you can then discuss these with your doctor at your Well Man check appointment.

Please ring our receptionists to book your appointment.  (A normal consultation fee applies).

New Zealand Immigration Medicals

May 20 2015

Please note that from the end of May 2015, we will no longer be providing NZ Immigration Medicals.

Go to www.immigration.govt.nz and click on Onshore Panel Physician Network to find a list of providers.  (Please note that The Terrace Medical Clinic is listed: this is not us.  Although located along the corridor from one another, we are completely separate entities).

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