Updates from the Practice Team

National Enrolment Service (NES)

Jan 19 2017

We are now participating in the Ministry of Health National Enrolment Service (NES). 

This includes checking that we have your most recent details so we can confirm that we have your correct NHI (National Health Index) number.  The Ministry of Health requires us to verify all details and proof of identity (drivers licence, passport), and to determine each person's eligibility for funded health care. 

Please don't be offended if we ask you to confirm your details or ask for your photo ID.

All patients enrolling are asked to bring their passport and eligibility documents (resident or work visa).

Earthquake update No 7

Jan 07 2017

A. Pharmacy closures:

Unichem Courtenay Place Pharmacy in the Reading Centre: working at Unichem Cuba Mall Pharmacy. 

Unichem Molesworth Pharmacy is open again.

B. A reminder to check that you have at least three weeks supply of medication.   We really appreciate your planning ahead and making your requests as early as possible.

C. Be as prepared as you can be - visit the civil defence website on http://www.getthru.govt.nz for information on disaster preparedness. 

D. For help with staying mentally well, try the Christchurch earthquake recovery website www.allright.org.nz for some helpful ideas.  You can also access the Ministry of Health's Earthquake Support line 0800 777 846, available 24/7 and their related web page at www.health.govt.nz/your-health/services-and-support/health-care-services/earthquake-support-line

Do consider seeing your GP if you're finding the current situation particularly difficult.


Phone calls outside our normal opening hours

Nov 23 2016

If you call us outside our normal opening hours your call will no longer be transferred to the Wellington Accident and Medical Centre (WAMC). 

Instead you'll hear a message directing you EITHER to call 111 and ask for Ambulance if it's an emergency,

OR to call Healthline for advice 24 hours - 0800 611 116,  

OR if you need a doctor to GO TO WAMC at 17 Adelaide Road (open until 11.00 pm) OR to the Emergency Department at Wellington Hospital between 11.00 pm and 8.00 am.  You won't need a booked appointment.

Our answerphone is NOT set up to receive messages, so if you need to talk to us, please call us again between 8.00am and 5.00 pm Monday to Friday. 

Please note that WAMC doesn't have access to our appointment books or routine prescription request service, and isn't a message service for us.  You could consider registering for Health Care Online, where you can make a non-urgent appointment, request a repeat prescription, view test results, and securely email our reception or your doctor.  See our Home page for details.

Dr Helen Fieldes

Nov 09 2016
We're very pleased to announce that Dr Helen Fieldes is now providing two regular clinics each week.  These will usually be on Tuesday and Thursday mornings.  She'll also continue to cover when our other GPs are away on leave.

Health Care Online

Jun 04 2016

We can now register our enrolled patients for access to their health records online via ManageMyHealth

ManageMyHealth (MMH) is a secure website where you can access your health record online, make appointments, and request repeat prescriptions.  Think of it as internet banking for your health.  Click on Health Care Online at the top of the page for more information.  If you decide to register, we'll need you to bring in your photo ID and a personal email address, and complete the registration form we'll give you. Then you'll receive instructions about how to complete the process.  When you're ready to access your records, you'll find a link to the MMH website on our home page.



ACC subsidies

Mar 08 2016

We're sometimes asked about our fees for consultations claimed to the Accident Compensation Corporation (ACC).  Many of our enrolled patients expect ACC consultations to be low cost or free of charge.

In fact, our ACC charges are sometimes higher than our non-ACC charges for enrolled patients.

We receive health ministry funding for our enrolled patients and pass this on to them, which reduces our fee for a standard consultation.  This funding does not cover ACC consultations.

We receive separate funding from ACC for accidental injury consultations.  In some cases, this funding is lower than the funding for enrolled patients; therefore the fee we charge for ACC consultations can be higher than our fee for non-ACC consultations.  However, the ACC also subsidises other services such as wound dressings, home help, transport costs and earnings related compensation after some accidental injuries.  It can be worthwhile to make an ACC claim at the time of an accident in case of later complications, even if the initial fee to see your GP is slightly higher.

If you have any questions about our ACC charges, please ask your doctor or our practice manager.

Test Results Patient Information

Mar 07 2016

We usually receive test results between one and three days after they were taken.  Some results take longer, in some cases several weeks.  Your doctor will give you an indication of how long you can expect the results to take.

We will contact you by phone, SMS Text or mail if your results indicate a need for further treatment or investigation.  Sometimes your doctor will ask you to return for another appointment to discuss your results.

When results are normal or don't require follow up, we file them in your records; we will not usually notify you directly about these results. If you're interested in the detail of your results, you're welcome to register for Healthcare Online, using Manage My Health, where you can view your test results online via a secure website.  Alternatively, you're welcome to call us - please ring after 11.00 am.  We'll try to get back to you on the same day or the next day.

Transition of laboratory services to Wellington SCL

Nov 02 2015

From 1 November 2015 laboratory services will be provided by Wellington SCL*, which will  integrate community and hospital laboratory services in the Capital & Coast, Hutt Valley and Wairarapa regions. 

You may notice a logo change from the previous Aotea Pathology logo, but most other changes are happening behind the scenes to reduce disruption.  The community lab collection centres will remain in the same locations, and you can access the laboratory website at http://wellingtonscl.co.nz for more information.  If you have any questions please call the laboratory on 04 381 5900 or give us a call. 

We appreciate your understanding during this transitional period, as the laboratory staff are adapting to enormous changes, including new computer systems, and are working hard to keep things running as smoothly as possible.

* Southern Community Laboratories

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