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Puāwaitanga: free counselling for some people aged over 18 years

The services Puāwaitanga offer

  • Free and confidential counselling sessions with registered professionals

  • Appointments can be either over the phone or video-based (Puāwaitanga do not offer in-person appointments)

  • Sessions available between 9AM-9PM, 7 days a week

  • Use your session/s to discuss any issues, which may range from low mood to anxiety, grief to addiction, or relationship issues to low self-esteem

Who is eligible for Puāwaitanga's services? 

You can access free counselling with Puāwaitanga if you are aged over 18 years and you meet any of the below criteria

  • Receive a benefit, pension, or extra help payment through Work & Income 

  • Hold a Community Services Card

  • Live in emergency or public housing 

  • Are a student of University of Auckland, AUT, Open Polytechnic, Otago Polytechnic, or University of Otago 

  • Are referred from Te Mahi Ako, Piki, Health Hawke's Bay, Waitaha Canterbury, South Canterbury, or THINK Haurora 

How do I access Puāwaitanga's services? 

You can sign up here on their website or call 0800 782 999. 

Visit their website for more information. 

If you are in a crisis:

If it's a life-threatening emergency, please call 111 or go to your nearest hospital Emergency Department. 

If it's a mental health emergency but not life-threatening, please call your local mental health crisis team: 0800 745 477 for Capital & Coast and Hutt Valley, 0508 432 432 for Wairarapa.